bg 999 Privacy Policy

Introduction and Scope

This privacy policy applies to all services, applications, and websites of the bg 999 platform. When you open an account, make a deposit, or play any game on this platform — designed for Bangladeshi users — the information you provide is protected under this policy.

bg 999 is a responsible online gaming platform. Reading our Terms and Conditions together with this privacy policy will give you a complete understanding of all the rules governing the platform.

In this policy, "we", "us", and "platform" refer to bg 999, and "you" or "user" refers to any registered member of the platform.

Data Collection

We collect the following types of information when you open an account on the bg 999 platform and at various stages of using our services:

a) Information You Provide Directly

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details for identity verification
• Financial transaction details — bKash, Nagad, or Rocket account numbers
• Login credentials (username and encrypted password)

b) Information Collected Automatically

• IP address and device identifier
• Browser type and operating system
• Time spent on the platform and pages visited
• Gameplay history and betting records
• Login duration and transaction logs

c) Information Received from Third Parties

Limited information may be received from authorised service providers for the purpose of identity verification or fraud prevention.

Use of Data

Collected information is used for specific purposes. bg 999 never uses your data outside the scope of this policy.

• Completing account registration and identity verification
• Processing deposit and withdrawal transactions securely
• Activating bonuses, VIP benefits, and promotional offers
• Providing customer support and resolving issues
• Preventing fraud, money laundering, and illegal activity
• Improving the security and performance of the platform
• Meeting legal and regulatory obligations
• Customising services according to user preferences

We also analyse data to promote responsible gaming. Our Responsible Gaming guidelines explain how we identify potentially problematic gaming behaviour and protect users' interests.

Data Disclosure and Sharing

bg 999 does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:

a) Service Provider Partners

Minimum necessary information is shared with selected, trusted organisations for payment processing, identity verification, and technical infrastructure management. These organisations are contractually bound to uphold our privacy standards.

b) Legal Requirements

Information may be disclosed in response to court orders, lawful requests from government authorities, or obligations under applicable law.

c) Fraud Prevention

Limited information may be exchanged with authorised security agencies for the purpose of protecting the platform and detecting fraud.

Data Security Measures

bg 999 uses industry-standard technology to protect user data. Our security framework includes:

• SSL Encryption: All data transmissions are encrypted using SSL technology
• Password Hashing: Passwords are never stored in plain text — only encrypted hashes are kept
• Two-Factor Verification (OTP): Mobile OTP verification is required for important transactions
• Suspicious Activity Monitoring: Unusual account activity is detected immediately
• Regular Security Audits: Platform security is tested and updated on a regular basis
• Restricted Access: Only authorised staff may view user data, and only when specifically required

We make every effort to maintain the highest level of security, but no platform can guarantee complete protection on the internet. It is important that you keep your own account credentials private and use a strong password.

Cookie Policy

Cookies and similar technologies are used on the bg 999 website. Cookies are small text files stored in your browser.

Cookies We Use

• Essential Cookies: Used to maintain login sessions and ensure security — disabling these will prevent the service from working properly
• Functionality Cookies: Used to remember language preferences, theme settings, and other personalised settings
• Analytics Cookies: Used to understand platform usage patterns — data collected remains anonymous

You can control cookies by changing your browser settings, but disabling some cookies may limit the functionality of the platform.

Your Rights

Every registered member of the bg 999 platform has the following rights regarding their own information:

• Right to Know: You may ask what information we hold about you
• Right to Correction: You may request that incorrect or incomplete information be updated
• Right to Deletion: In certain circumstances you may request that your information be deleted, though some data may need to be retained for a set period due to legal obligations
• Right to Object to Processing: You may object to your information being used for specific purposes
• Data Portability: You may request your information in a structured format
• Opt Out of Marketing: You may stop receiving promotional communications

To exercise these rights, contact our support team. For frequently asked questions, visit our FAQ page, where you will find answers to many questions about accounts and data.

Data Retention Period

How long your information is kept depends on the type of data and legal requirements:

• Account Information: Retained for the entire period the account remains active
• Transaction Records: Financial transaction data is kept for a specified number of years in accordance with applicable law
• Communication Logs: Customer support conversations are retained for a limited period
• After Account Closure: Some information may be retained for a set period after account closure due to legal obligations

Once the required period has passed, data is securely deleted or anonymised.

Minor Users

The bg 999 platform is for persons aged 21 and above only. No person under the age of 21 is permitted to register, and we do not knowingly collect information from minors.

We confirm age through the identity verification process. If an account belonging to a minor comes to our attention for any reason, that account is suspended immediately and the collected data is deleted.

If a parent or guardian believes their child has registered on the platform, please notify our support team promptly.

Policy Changes

bg 999 reserves the right to update this privacy policy as needed. If any significant change is made:

• A notice will be shown on the platform
• You will be informed via your registered email or mobile number
• The date of the update will be noted at the top of this page

If you continue using the platform after a change, it will be assumed that you have accepted the updated policy. You are therefore advised to review this page regularly.

Contact and Complaints

If you have any questions about this privacy policy or wish to make a request regarding your information, contact us through the following:

• Live Chat: 24/7 live chat support is available on the platform, in Bengali and English
• Email: [email protected]

We generally respond to emails within business hours. For urgent matters, using live chat will get you a faster response.

To learn more about bg 999's operations and policies, read our About Us page.

This privacy policy is the official document of the bg 999 platform. The Bengali version of this document is considered the final and authoritative version.